Outreach Worker

PART TIME - 21.5hrs - Mon-Fri - Evening and Nights

Please note that this is a female only role.

Kaleidoscope – Kaleidoscope is a unique service that provides support to vulnerable women who street work. This service offers evening outreach sessions and daytime support to enable the women to try and live a safer and more secure lifestyle.

The aim of this service is to encourage safe ways of working, promote harm reduction methods and support women to link with other agencies - including sexual health care - with an inclusive, non-judgemental and trauma informed approach.

We have a close-knit, collaborative team that supports each other and our clients. We work alongside other agencies including the police, drug & alcohol services, housing and medical services and mental health teams to try and reduce the amount the women feel they need to street work.

If you are looking for a job that is hugely rewarding, where every day is different and you can make a real difference in the lives of those who you support, then this is the role for you!

JOB PURPOSE

To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals.   

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• To assess the needs of each client, helping to develop their individual support plan to achieve their goals
• To produce and regularly review comprehensive client-based risk assessments, often supporting women with substance misuse needs
• To manage a caseload of clients on a one-to-one basis, providing personalised, intensive support via assertive outreach to female sex workers in the city, maintaining consistent and supportive interventions
• To engage and support female clients on the streets working alongside homeless health care and the street homeless prevention team
• To provide information, advice and support on sexual health and BBV testing and advocating for your female clients
• To accompany and support female clients to interviews and appointments 
• To support with practical skills development in areas such as managing a universal credit claim, shopping, probation, and health appointments
• To support to maintain environment to avoid eviction if accommodated
• To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to ensure the safety of female clients and maximise the opportunities available
• To attend community meetings and presentations with managers to support additional funding for the role alongside 
• To support female clients in trauma informed and psychologically informed ways  
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure  
• To help maintain health and safety, ensuring female clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures  
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working   
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR  
• To maintain confidentiality
• To represent the organisation in a professional manner
• To carry out any other reasonable duties required in the interest of the organisation 

ROLE REQUIREMENTS

• This role requires an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role
• This role requires a full drivers’ licence and access to a vehicle
• This role will require you to work flexibly across several sites
• This role will require you to work with clients on a one-to-one basis
• This role will require you to lone work

ESSENTIAL CRITERIA  

• Strong communication skills, both verbal and written
• Clear verbal and written English
• Good keyboard skills for data inputting
• Good working knowledge of Microsoft Outlook, Excel and Word 
• Confident and assertive manner
• Ability to self-motivate as you will work on your own
• Effective team working
• Ability to respond calmly to crisis
• Deal promptly with and effectively react to challenging situations
• Have an interest and genuine concern for homelessness and related issues 

DESIRABLE CRITERIA  

• Experience of managing a caseload of clients
• Knowledge and experience in working with vulnerable Women who sex work and have complex needs
• Previous experience in domestic Abuse, IDVA or ISVA or modern slavery
• Understanding of the complex support needs of people experiencing homelessness or those with complex needs
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
• Understanding of risk assessment and person-centred, outcomes-based delivery

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.